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terms of Sale

By accessing the website and/or engaging in sales activities, you signify your agreement to adhere by these Terms and Conditions.

This Agreement is subject to the following definitions and rules of interpretation stated in this clause.

In these Terms and Conditions the following words and expressions shall have the following meanings:

• “Company, we, us and our” refer to Lunniss Furniture.

• “Contract or Order” – means any contract or sales order (the terms and conditions of which are detailed herein) between the Company and the Customer for the sale of Goods and for works done to the Goods by the Company and for any drawing undertaken by the Company for the Customer or any service provided for the Customer by the Company.

• “Customer” – means the individual or partnership body corporate whether limited or other, whose name and address appears on the Customer Confirmation Order.

• “Terms and Conditions” – means those terms and conditions contained herein which apply to all contracts for the sale of Goods to a Customer and/or works done to goods for a Customer and/or for drawings undertaken for a Customer.

• “Bespoke” – Goods made in a fabric of your choice or subject to any form of customisation at your request.

• “Customisation” – The modification of any dimensions, stitching or material that deviate from what is shown on our website.

• “Delivery Note” – A document provided by us stating ‘Delivery Note.’ where a signature is provided upon agreeing acceptance of goods.

• “Domestic Purposes” – Any use of the product at a residential home and not used in connection with running any form of business.

• “Good(s)” – Any chairs, sofas, beds, footstools, freestanding / built in cabinetry, or related products shown on our website, including accessories, rugs and fabrics.

• “Product(s)” – This has the same definition as Good(s).

• “Sales Order” – A document provided by us stating ‘Sales Order.’

• “Standard Range” – Any products or goods shown on our website.

These Terms and Conditions of Sale (Agreement) apply to all customer orders/contracts between Lunniss Furniture. and Subcontractors (we/us/our), and the Client (you/your), and concerns all sales of products and services.

Any sales order placed with us either verbally, in writing, via purchase order or electronic communication is accepted as official and binding and is subject to our Terms and Conditions.

Additions or alterations to orders must follow the above procedure, however placed, shall not be binding until confirmed in writing by the Company and may be subject to extra charges.

Any clerical, typographical or other error or omission in any sales quotations, literature, price list, invoice, acceptance of offer or other documents issued by us is subject to correction without any form of liability on our part.

Any other external customer Terms and Conditions submitted in any format to Lunniss Furniture, or deemed provided as part of the sales order will not be accepted under any circumstances signed or not.

We have a policy of constant Product Development and reserve the right to amend Product Specifications without prior notice in relation to future sales.

Goods supplied may differ from those advertised or on display. Unless specifically agreed with you, the Products supplied are of equal value, appearance and functionality. If there are any substantial variations, they will be highlighted.

We will do our utmost to match the finish and colour of any Customer samples provided or those chosen, but variations in both colour and texture might occur due to the nature of hand finishing and base material.

Other materials such as wood, metal, glass and stone may be subject to variances in appearance and any images submitted are to be used as a guide only.

We require the measurements of all Products made by us to be as accurate as possible but are nevertheless approximate.

All drawings supplied serve as a guide only and are not to be scaled. The indicated dimensions are subject to variation due to using natural materials and bespoke hand-made production, Fabrili is therefore not held responsible for dimensions that may fluctuate both lower and higher than that noted within reasonable tolerances.

The Company accepts no liability in respect of goods ordered by the buyer/customer being of dimensions unsuitable for the Customers premises or if access to the Customers premises is impossible or impracticable save in circumstances where the Company has inspected and/or measured the Customer’s premises and access thereto.

Variations to products may be subject to additional charges and based around both number of changes required/requested and complexity.

We require a 50% deposit payment at the point of order placement before any sales order can be processed.

We require full cleared balance payment one working week before the dispatch date of Goods.

We provide, as quickly as possible, an approximate week commencing delivery date. One week prior to this date, the full cleared balance payment of any remaining amount is due. We will only be able to confirm your actual delivery date once we receive the balance of any remaining amount in cleared funds.

Any sales orders not paid within five working days from the outlined delivery date, may be removed from the planned calendar schedule and re-booked at a convenient time to both parties, incurring an additional booking charge of $95.00+GST.

Items that remain undelivered due to an unpaid balance will incur a storage charge of $15+GST per day.

Any quoted delivery date is an estimate and is not legally binding on the Seller.

Initial delivery dates may vary should there be a delay in information, payment and approval of specification or variation to the order. The company requires at least 7 days to organise delivery after receipt of cleared funds have been received.

In the event of us being unable to supply goods subsequently to receiving an order, we shall not be liable for any incidental or consequential loss arising thereof.

It is your responsibility to ensure the goods delivered are as ordered, and that they are of satisfactory quality within the same day of delivery.

We strongly recommend you check that the description and quantity of the good(s) is correct per the delivery note. In the event of any discrepancy, you must notify us before the end of the same working day you received the goods, and before the goods are used in any way.

When you accept your delivery please be sure to sign the delivery note. The customer or customers agent shall inspect the goods immediately upon delivery. Unfortunately writing, “unchecked” or “unexamined” is not acceptable. If the item is damaged, please keep the packaging. All claims for damage or loss must be made before the end of the same working day of the delivery.

In all events, the liability limits for any defect or fault shall not exceed the purchase price of the item.

We do not accept any liability for delays caused by circumstance beyond our control.

Delays by the client of payment of deposit, provision of design information, and supply of fabric will result in the rescheduling of jobs to a later date. Unless otherwise indicated jobs will take a minimum of four to six weeks from receipt of final information, fabric or payment from client, whichever is the latter.

For easier delivery, we can manufacture the furniture for on-site assembly in case there is restricted access to your premises. However, it is vital that you provide us with this information when placing the order because later changes to the design are subject to charges.

In the event of delivery dates being delayed by the client, storage charges will be charged at a rate of $15 per item per day. All quotations do not include for the storage of items on our premises..

The Customer shall ensure that access to the agreed delivery address is possible on the day booked and that installation routes are clear and possible without delay. Where any variation to the agreed delivery and installation takes place, such as additional floor levels, manual carrying, restrictive lift access or restrictions to the property or parking is further than pavement drop access, additional charges may apply.

The client or a representative for the client must be present to oversee delivery and installation and sign appropriate documentation.

Any parking restrictions must be informed to Lunniss Furniture, any costs incurred for parking fines may be charged to the client for full reimbursement.

Any attempted and failed deliveries, including cancellations made within 48hrs of the planned delivery may be charged to the client, incurring an additional booking charge of $95+GST.

No deliveries or collections can be made on a weekend or Bank Holidays, unless by special request, an additional charge may be applied.

We hope you are happy with your purchase, however if you are not, please note the following terms.

If you discover any product fault due to poor manufacture we will repair or replace the furniture at no cost to you. We will only replace items as “like for like,” which means you cannot change size, fillings or fabric. This guarantee does not include normal wear and tear. Changes may be made at an additional cost, please request a quote from one of our sales representatives.

Due to the nature of bespoke furniture, change of mind refunds are not available. Deposits are non-refundable.